These SMS Terms & Conditions explain the text messages Doft sends, how often we send them, what they cost you, how to stop them, and what we do — and do not do — with the consent you give us. They apply to every text (SMS) and picture (MMS) message sent from Doft to a mobile number you gave us, and they form part of our Terms of Use.
Doft is a product of Place Stars, Inc.
The messages we send
Doft texts you only about your own account and the freight you are moving. Depending on how you use the platform, you may receive:
- One-time passcodes and verification codes — when you sign in, reset a password, or confirm a phone number.
- Load and booking alerts — a load that matches your lanes, a rate offer, a booking confirmation, or a change to a load you are already on.
- Dispatch and trip updates — pickup and delivery reminders, appointment times, check-call requests, and status changes.
- Document and payment notices — missing paperwork, invoice and factoring status, and payment confirmations.
- Account and security notices — sign-ins from a new device, account or compliance-document expirations, and similar service messages.
- Support replies — answers from our support team when you have reached out to us.
We do not send marketing or promotional text messages to a number that has only been given to us for account, security, or dispatch purposes.
How often we message you
Message frequency varies. Our texts are driven by your own activity, so how many you receive depends on how many loads you post, search, or haul. A carrier running loads through Doft will normally receive several messages per load; an account that is idle may receive none for weeks.
Cost
Message and data rates may apply. Doft does not charge you for text messages, but your mobile carrier may, according to your plan. Check with your carrier if you are unsure. Carriers are not liable for delayed or undelivered messages.
How to stop messages, and how to get help
Reply STOP to unsubscribe. Reply HELP for help.
- Text STOP to any message from Doft and we will stop texting that number. You will get one final message confirming that you have been unsubscribed, and nothing after it. Every standard opt-out keyword our messaging providers recognize is honored the same way — STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, OPT-OUT, REMOVE, TD and ARRET among them — so whichever one you send, it works.
- Text HELP (or INFO) to any message from Doft and we will reply with contact details and a pointer back to this page.
- You can also opt out at any time by emailing support@doft.com or by turning off SMS notifications in your Doft account settings.
- If you opted out and want messages again, text START — or UNSTOP or YES — to the same number, or turn SMS notifications back on in your account.
Opting out of texts does not close your Doft account. We will still contact you by email and in-app notification where we need to reach you, and you may still receive one-time passcodes if you ask for one by signing in.
Your consent
You give us permission to text you when you enter a mobile number and opt in — when you create a Doft account and verify the mobile number on the sign-up form, when you add or verify a phone number in your profile, when you turn on SMS notifications in your account settings, or when you ask us to text you. The account you create is governed by our Terms of Use, of which these SMS Terms form part. Consent to receive text messages is not a condition of purchase, and apart from the one-time passcode that verifies your number it is not required to use Doft — every category of message listed above can be switched off in your account settings without closing your account. You must be the subscriber of the mobile number you give us, or be authorized by the subscriber to use it, and you agree to tell us if the number stops being yours.
Place Stars, Inc. also runs a web opt-in form. If you have not given us a number through Doft you can enter one and tick the consent box on the Place Stars opt-in form. Read the scope on that form before you tick it: it covers one-time passcodes and verification codes only. The load, dispatch, document, payment and account messages listed above are turned on and off in your Doft account settings, not on that form.
We do not share or sell your SMS consent data
This is the short version, and we mean all of it:
- No third party ever gets your SMS consent. The mobile number you give us and the opt-in you grant with it are never shared with, sold, rented, leased, or otherwise disclosed to any third party or affiliate for that party’s own purposes.
- Your opt-in information is never shared for marketing purposes. We do not share SMS opt-in data, consent records, or mobile numbers with anyone — including affiliates and other Place Stars companies — so that they can market to you.
- The one exception is delivery. Your number is passed to the licensed communication service providers that carry our messages — our SMS aggregator and your mobile carrier — for the sole purpose of getting the message you asked for onto your phone. Those providers are contractually barred from using it for anything else.
- We may also disclose information where the law compels us to, as described in our Privacy Policy.
Supported carriers and delivery
Doft messages are supported on all major U.S. mobile carriers. Delivery is not guaranteed: messages can be delayed or dropped by a carrier, by network conditions, or by a handset, and Doft is not liable for a message that does not arrive. Never rely on a text message alone for a time-critical safety decision.
Privacy
How we collect, use, store and protect the information behind these messages — including your mobile number — is set out in our Privacy Policy. Your use of Doft is governed by our Terms of Use.
Changes to these terms
We may update these SMS Terms & Conditions from time to time. The revision date shown at the top of this page tells you when it last changed; continuing to receive our messages after a change means you accept the updated terms.
Contact us
Questions about our text messages? Email support@doft.com or write to us:
PLACE STARS, INC.
1887 Whitney Mesa Dr #9277
Henderson, NV 89014