Company FAQs
Doft services cover the United States of America, where we operate in all 50 states, as long as Canada and Mexico. We are the dynamically growing company and the new countries and markets will be added in the nearest future!
Our Terms of Use are here. All Doft customers both shippers and drivers need to accept them.
Our Privacy Policy is here. All Doft customers - shippers as well as drivers need to agree to it.
It is strictly forbidden for either party to solicit business from one another for 12 months from the last date of a shipment made between the parties. If this happens, both parties will be asked to cease and desist and are subject to being asked to leave the marketplace.
Driver FAQs
Doft is dealing with all truck drivers. You are welcome to Sign Up here.
Doft is looking for all types of equipment including but not limited to Power only, Flatbeds, Reefers, RGNs, Pickup Trucks, Box Trucks, Vans, and Dry Vans.
No, you don't need a smartphone to use Doft. You can use Doft on PC or smartphone. We are available on the Apple App Store © and Google Play ©.
You can not bid on and book Premium loads until your profile is authorized and verified. Please complete all identity verification steps and your profile will be verified shortly. When it's done you can start placing bids and booking Premium loads.
You will be able to fully use the Doft app after your registration is complete. Please also complete all the identity verification steps and your account will be activated shortly. You can start bidding on and booking Premium loads after identity verification is complete. Doft app is optimized for iPhone, iPad and most of the Android devices.
Yes, you do need to use Doft app for Premium loads. All the Premium loads you book via Doft Driver App should be processed with the App. Your own protocol must be used to process non-Doft loads (third-party loads that were booked by phone).
You can book loads by phone immediately after registration. You will need to complete all identity verification stetps before you can start placing bids and booking Premium loads.
For Premium loads BOL is provided by shipper at the pick-up point. No commercial freight can be taken without BOL. Email support@doft.com if you are not provided with a BOL at pick up.
In fact, you do not need this option with Doft for the Premium loads. The payment will be done within 24-72 hours via ACH money transfer after delivery of the Premium load is completed with Doft.
Our Support Team will help you to solve any problem you may have. Email support@doft.com. Our hours of operation are 6 am to 3 pm (CST) Monday to Friday. We are closed on weekends and major federal holidays
All shippers are required to rate each driver on a shipment by shipment basis. You will be informed about all ratings received from shippers.
Shipper FAQs
No, any truck driver can utilize the Doft app. Doft does not vet drivers, so you need to do it yourself. On the other hand, if the Driver wants to book Premium loads, he needs to complete the identity verification process. We follow the KYC (Know Your Customer) guidelines to prevent money crimes.
We offer estimated rate for the lane and equipment type you chose. Also Doft negotiation system will give you an opportunity to choose the most suitable Driver. Create new shipment and you will get the real-time quotes. No old-school pre-booking of loads.
No, it may not. After you confirmed the rate - it is final. But rarely your final cost can change from the rate you confirm. It happens if the information you provided is incorrect (due to mistakes). Changes may happen when the load details (weight, volume, etc.), pickup or drop-off location, schedule times are different or additional charges like driver assist, accessorial or wait-time are incurred. You can always pay the driver extra or tip the driver if you decide to do it when the load is in progress or after it's delivered.
Doft team is proud to provide the top of the line freight move - the fair price, on time delivery and highly competent support team. You choose the Driver which suits you best after you receive offers from pre-selected Drivers.
Yes, you are required to provide the Bill Of Lading. The BOL should be provided to the driver at the pick up point. Missing BOLs will cause the shipment delay.
Yes, you do. You need to rate the driver after you have received proof of delivery. Each driver can be rated 1 to 5 stars, with 5 stars being the best.
You can contact our accounting department at support@doft.com.
Our team will answer any question gladly.
Fill out our contact form with your question. Our hours of operation are 6 am to 3 pm (CST) Monday to Friday.